Danish Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy

Greece Remote permanent

Posted: January 31, 2026

Job Description

Mercier Consultancy is excited to announce a vacancy for a Danish Speaking Customer Support Representative in our Online Marketplace Platform Department! In this dynamic role, you will be the go-to support for our Danish-speaking users, helping them navigate our online marketplace platform and ensuring they have a seamless experience while using our services.

We are looking for enthusiastic individuals who are passionate about e-commerce and customer service. If you enjoy solving problems and helping clients succeed, we would love for you to join our team!

Responsibilities

• Provide customer support in Danish via email, phone, and chat
• Assist users with inquiries related to the online marketplace platform, including account issues and product listings
• Document client interactions and resolutions in our customer support system
• Collaborate with the technical and product teams to address any user concerns
• Guide clients on best practices for optimizing their experience on the platform
• Stay updated on platform features and enhancements to better assist customers
• Participate in training sessions to enhance product knowledge and customer service skills

Requirements:
• Fluency in Danish and English, both written and verbal
• Experience in customer support, particularly in e-commerce or online marketplace environments
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• A proactive approach to customer service and satisfaction
• Ability to manage multiple inquiries and tasks effectively in a fast-paced setting
• Familiarity with customer support software and tools is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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