Danish Speaking Customer Support for Automotive Insurance & Claims Department

Mercier Consultancy is thrilled to announce an opening for a Danish Speaking Customer Support Representative in our Automotive Insurance & Claims Department! In this crucial role, you will be the first point of contact for our Danish-speaking clients, providing expert assistance on insurance inquiries and claims processes. Your fluency in Danish will ensure effective and compassionate communication with customers navigating their automotive insurance needs.

If you have a strong customer service orientation and enjoy helping others solve problems, this position is the perfect fit for you. Join our team and play a vital role in delivering exceptional support to our clients!

Responsibilities

• Provide customer support in Danish through phone, email, and chat
• Assist clients with inquiries regarding automotive insurance policies and claims
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal teams to facilitate the processing of claims
• Provide detailed information on policy options and claim procedures
• Gather feedback from clients to improve our services and offerings
• Participate in training to stay updated on product knowledge and industry changes

Requirements:
• Fluency in Danish and English, both written and verbal
• Prior experience in customer support, ideally within the insurance or automotive sector
• Excellent communication and interpersonal skills
• Strong problem-solving capabilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to effectively manage multiple inquiries in a fast-paced environment
• Comfort with customer support tools and technologies

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...