Danish Speaking Customer Service for Online Retail Department in Greece

Mercier Consultancy

Greece Remote permanent

Posted: January 31, 2026

Required Skills

Job Description

Mercier Consultancy is excited to present an opportunity for a Danish Speaking Customer Service Representative for our Client's Online Retail Department, based in Greece. In this engaging role, you will provide exceptional support to our Danish-speaking customers as they navigate their online shopping experience.

Your fluency in Danish will be essential in assisting clients with product inquiries, order management, and resolving any issues that may arise during their shopping journey. By delivering high-quality service, you will enhance customer satisfaction and help build lasting relationships with our brand.

Responsibilities

• Deliver outstanding customer service in Danish through phone, email, and chat for online retail inquiries
• Assist customers with product details, order status, and returns
• Resolve customer complaints and issues professionally and efficiently
• Document customer interactions and inquiries accurately in our CRM system
• Collaborate with fulfillment and logistics teams to ensure timely order processing
• Gather customer feedback to help improve our retail offerings and services
• Stay informed about online retail trends, promotions, and product launches

Requirements:
• Fluency in Danish and English, with excellent communication skills
• Strong customer service orientation and a proactive approach to problem-solving
• Prior experience in customer service, particularly in online retail, is preferred
• Able to handle multiple inquiries and manage responsibilities efficiently
• Detail-oriented with strong organizational skills
• Genuine interest in online shopping and helping customers find the best products
• Familiarity with customer support software and CRM systems is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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