Dairy Direct Service & Support Supervisor

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Working at GEA Group has significant benefits:
• Start strong – Medical, dental, and vision coverage begins on your first day
• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore
• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster
• Keep learning – Take advantage of tuition reimbursement to further your education or skillset
• Live well – Our wellness incentive program rewards healthy habits
• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance
• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

Responsibilities / Tasks

• Provide the highest level of customer service and support to our customer base. Primary responsibility will be supervising and assisting technical hygiene specialist’s providing service and support helping our sales specialists and customers configuring, troubleshooting, and maintaining C.I.P. systems, for the purpose of the customer to achieve the highest quality of milk.

• Support Dairy Direct Sales Specialist and provide customers with technical hygiene and sanitation support to assist your customers achieve the highest quality milk.

• Assess sanitation and related issues effectively and communicate both customer service needs and technical service requirements important to milk quality to Dairy Direct Sales Specialists, Manager, Co-workers, and customers.

• Keeps accurate record of calls, including Wash Reports, weekly call reports and document daily activities into CRM.

• Develop your skill set as a problem solver, milk quality specialist, consultant, and hygiene professional.

• Coordinate with service partners and subcontractors to ensure projects are completed on time, within budget, and maintain effective business relationships.

• Manage and perform on-site installation, repairs, maintenance, and testing of hygiene equipment, diagnose technical issues to determine solutions, and ensure smooth operation by monitoring equipment performance, maintenance needs, and the performance of the hygiene technical team.

• Oversee and evaluate the performance of hygiene technical employees, assigning tasks based on their skills while ensuring safety, timely project completion within budget, and providing constructive feedback; review work orders and documentation to ensure accuracy, produce detailed service reports, and collaborate with the technical team to share information across the organization.

• Collaborate with the Director to develop annual goals and strategies aligned with the long-term growth strategy, ensuring the growth, development, and success of both the company and its employees.

• Maintain strong client relationships by providing regular project updates, addressing any questions, and ensuring client satisfaction with the work being performed.

• Collaborate with warehouse and logistics as required on custom orders, equipment, parts, and field employees requests.

Your Profile / Qualifications

• 5-10 years of experience in the dairy industry, experienced with milk quality, dairy equipment installation, and service.
• 2+ years Supervising direct reports.
• Associates degree or higher or applicable dairy industry experience and education may be used as an equivalent.
• Ability to understand issues and resolve/address strategically.
• Willingness to work in a team of professionals.
• Computer skills and knowledge of software and hardware.
• Organization and the ability to multitask to complete a wide variety of tasks
• Attention to detail to ensure tasks are completed thoroughly and correctly
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

The typical base pay range for this position at the start of employment is expected to be between $90,000 - $110,000 per year.  GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary.  The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.  You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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