Cybersecurity Support & Managed Services Engineer (L1/L2) - HYBRID

About Us

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

About the Company

Our client is a fast-growing IT infrastructure and cybersecurity integration company focused on helping organizations modernize their IT environments, strengthen security posture, and optimize cloud and hybrid architectures.

They support enterprise customers through end-to-end services covering design, integration, automation, and managed cybersecurity operations — ensuring security, performance, and reliability of business-critical platforms.

As part of their continued growth in managed services, they are expanding their technical team to support increasing customer environments and long-term service contracts.

Role Overview

We are looking for a Cybersecurity Support & Managed Services Engineer with strong foundations in networking, systems, or security to join the technical operations team.

This role sits at the intersection of technical support, infrastructure operations, cybersecurity tooling, and client interaction. You will help ensure the operational stability and security of customer environments while contributing to service structuring and continuous improvement.

Location: Hybrid (1-2 days remote)

Office Location: Paris

Contract: Permanent

Experience Level: Junior – Medior (2-3 years preferred)

Languages: French, English

Interview Process: Intro Call + HR Interview + Manager Interview

Responsibilities

• Support customers in resolving incidents on infrastructure, network, and cybersecurity solutions under contract
• Monitor customer platforms, qualify alerts, and notify clients when action is required
• Analyze, diagnose, and resolve Level 1 and Level 2 technical incidents, escalating when necessary
• Perform configuration updates, system adjustments, architecture changes, and operational requests
• Ensure customer platforms remain operational, secure, and compliant with service commitments
• Maintain clear, professional, and pedagogical communication with customers during incidents and service activities
• Participate in client meetings, preparing technical updates, tracking actions, and contributing to reporting
• Act as a reliable technical point of contact and contribute to overall customer satisfaction
• Support onboarding of new customers by documenting environments and setting up monitoring and backup tools
• Integrate customer environments into operational processes and help standardize documentation, tooling, and best practices
• Provide support for selected internal IT components and contribute to continuous improvement of internal tools and operations

Requirements:
• Minimum 2–3 years experience in cybersecurity, infrastructure, networking, or systems engineering
• Bachelor’s degree or higher in IT / Networks / Systems / Security (or equivalent experience)
• Prior experience in technical support, managed services, operations, or client environments is highly valued
• Strong networking fundamentals in OSI model, TCP/IP, Routing, Firewalling, VPN, NAT / PAT, Switching, WiFi
• Solid understanding of systems and/or cybersecurity principles
• Interest in scripting, automation, or data handling is beneficial
• Ability to diagnose incidents and understand operational impact
• Ability to understand technical architectures and dependencies
• Comfortable following procedures and contributing to their improvement

Benefits:
• Hybrid work model (1–2 remote days/week)
• Occasional client on-site interventions (rare)
• Laptop and phone provided
• Meal vouchers
• Corporate health insurance
• A career-development opportunity at the heart of cybersecurity operations
• Exposure to diverse and modern client environments