Cyber Security Technician

Talent Worx is an emerging services & consulting firm, and we are hiring for our client which is leading US based software product firm in healthcare domain. Which is setting up their new GCC in Hyderabad, India.

The Cybersecurity Technician will be responsible for supporting the installation, maintenance, and troubleshooting of security systems across the organization while monitoring inbound threat detection. This role will involve assisting senior security staff with operational tasks, including monitoring network activity, resolving technical security issues, and documenting security events. The Cybersecurity Technician will also help with the vulnerability and patch management process and ensure the company’s security posture is maintained through accurate record-keeping and system updates.

Essential Duties and Responsibilities:

• Install, configure, and maintain security systems such as antivirus software, email security, and monitoring tools.

• Troubleshoot technical issues with security systems to ensure minimal downtime and optimal performance.

• Monitor inbound threat detection queue for suspicious behavior or breaches, escalating issues when necessary.

• Assist in conducting vulnerability scans, system audits, and the analysis of potential security weaknesses.

• Log and document security events, incident responses, and maintain accurate security records.

• Participate in vulnerability and patch management, identifying necessary security updates for software, hardware, and operating systems and communicating to asset owners.

• Maintain and update security documentation, including system configurations, network diagrams, and incident response protocols.

• Stay informed about cybersecurity trends, vulnerabilities, and emerging threats to improve organizational defenses.

Qualifications

• Strong technical support experience, with a focus on security systems and tools.
• Basic knowledge of networking concepts (TCP/IP, DNS, VPNs) and operating systems (Windows, Linux, macOS).
• Familiarity with security software such as antivirus, firewalls, SIEM, and SOAR.
• Knowledge of information security principles and best practices.
• Excellent problem-solving skills and ability to troubleshoot security issues efficiently.
• Strong written and verbal communication skills for collaborating with team members and documenting security issues.
• Preferred: CompTIA Security+ or other relevant cybersecurity certifications (CEH, GSEC, etc.).
• Familiarity with security tools such as Crowdstrike, Proofpoint, and Splunk.
• Prior experience in a technical support or IT helpdesk role is a plus.