CX Technical Content Design Intern (Summer 2026)

Dropbox

Remote - US: All locations (Canada, US) Remote permanent

Posted: January 30, 2026

Job Description

Role Description

As a Technical Content Developer in the Knowledge, Experience, & Platforms (KXP) org you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with Dropbox products. You will work with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup, to long-term support and expansion.

This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite.

In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in-person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, where participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead.

For Summer 2026, we offer two start dates culminating in a 12-week internship:

• May 26 - August 14, 2026

• June 30 - Sep 18, 2026

Responsibilities

• Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience.

• Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth

• Conduct stakeholder and subject matter expert (SME) interviews as part of the discovery phase of content development

• Manage stakeholder review cycles, setting and managing timeline expectations, and discerning what is actionable feedback and applying updates to content

• Participate in audits and research to drive case studies around ideal customer profile (ICP) to target areas of impact

Requirements

• Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2026) in Content Strategy, Content Design, Information Science, Journalism, English, Communications, Design, Human-Computer Interaction, Technical Writing, or other relevant field

• Ability to break down complex infrastructure, cloud, or security concepts and communicate them effectively to both technical and non-technical audiences

• Editorial writing experience, using Chicago Manual of Style

• Customer obsessed, with a bias towards customer use cases and making technology useful to wide audiences

• Action-oriented self-starter with a love of making people and companies more effective, an eagerness to learn the ins and outs of how a product works, and a growth mindset driving you to roll up your sleeves to make things happen

• Passionate about Dropbox's mission and products and representing our customers’ needs

Preferred Qualifications

• Experience using standardized editorial style and brand guides

• Experience building enablement content in tools like Highspot, AEM, Guru, or LMS platform

Compensation

US Pay Range
$4,000—$4,500 USD

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.