CX Analyst Manager-Shanghai ( 客户体验分析经理-上海)

[ABOUT US]

Founded in China in 2006, CXG expanded regionally and globally ever since. Our story started with two entrepreneurs , and today, we’re very proud to be a global business From Shanghai to Paris, we have 12 offices and one IT hub we operate across 70 countries and are home to over 180 professionals from around the world.

We help premium and luxury brands transform experiences for meaningful impact. We partner with proactive and dynamic brands transforming their customers’ experiences

across multiple sectors.

[关于我们]

自2006年在中国创立以来，CXG在地区与全球范围内不断扩展，由两位创业家的初创公司成长为如今的全球化企业。从上海到巴黎，CXG设有12个办事处与1处IT中心，业务覆盖70个国家，拥有180余名来自全球各地的专业职员

我们帮助高端产品和奢侈品品牌革新品牌体验，创造深远影响。我们与活跃在众多行业的品牌开展伙伴合作，帮助他们革新客户体验。

[RESPONSIBILITIES]

Currently, the insight team is looking for a CX Analyst Manager based in Shanghai to join our global team. You will report to your line manager who is based in Dubai and you will co-work with colleagues from Paris and other locations worldwide. If you are excited about diving into numbers, passionate to be part of the luxury industry, and thrilled to work in a multi-culture business environment, you are the person we are looking for.Key Responsibilities :

• Manage a team of Customer Experience Analysts, ensuring that all outgoing projects for the China Business Unit are delivered within the standards set by CXG.
• Plan the workload, assignments and requests within the team coming from the VP of Data Science and the China Market Head.
• Ensure that Customer Experience Analysts within the China Business Unit receive regular training and feedback on their assignments.
• Analyze statistical data and deliver the insights in a story-telling way for our most critical clients in China.
• Manage project timeline, delivery, and side projects.
• Proofreading and data checking research reports to ensure deliverables are error-free.
• Collect industry information and consolidate them into reports and presentations.
• Accompany project managers to client presentations

[ 岗位职责 ]

目前，洞察力团队正在寻找一名驻上海的客户体验分析经理，加入我们的全球团队。您将向你在迪拜的部门经理汇报，您将与来自巴黎和全球其他地方的同事一起工作。如果您对深入研究数字感到兴奋，对成为奢侈品行业的一部分充满热情，并对在一个多文化的商业环境中工作感到振奋，您就是我们要找的人。

岗位职责 :

• 管理客户体验分析师团队，确保中国区业务部的所有对外项目均按照CXG设定的标准交付。
• 根据团队内部来自数据科学副总裁和中国市场主管的要求分配工作量、任务和需求。
• 确保中国区业务部的客户体验分析师定期接受培训，并提供反馈。
• 分析统计数据，以讲故事的方式为我们在中国的重要客户提供洞察。
• 管理项目时间表、交付和附带项目。
• 对研究报告进行校对和数据检查，以确保完美交付成果。
• 收集行业信息并将其整合到报告和演示文稿中。
• 陪同项目经理参加客户展示。

Requirements:
[REQUIREMENTS]

Interest in the Luxury and Fashion industry.

Detail-oriented, organized, fast learner, good time management and able to work in a fast-paced work environment with a can-do attitude.

Able to interpret large/small amounts of data and multi-task.

Strong analytical mind and critical thinking skills.

At least 1 year of people management and coaching experience.

Excellent knowledge in MS Office (Excel, Word, PowerPoint).

Skills in Power BI, SQL, R or automation tool is a plus.

Excellent written, oral communication abilities in English and Chinese (Mandarin).

Preferably from Statistics, Marketing, or Economics background.

At least 5 years’ experience as a market research analyst is a plus.

[任职要求]

• 对奢侈品和时尚行业充满热情。
• 细节导向，有条理，学习速度快，有较强的时间管理能力，能够在快节奏的工作环境中工作。
• 能够解释大量/少量的数据和多项任务。
• 较强的分析和批判性思维能力。
• 至少1年的人员管理和指导经验。
• 熟练运用MS Office软件（Excel, Word, PowerPoint）。
• Power BI、SQL、R 或自动化工具的技能者优先。
• 卓越的中英文书面、口语表达能力。
• 统计学、市场营销学或经济学背景优先。
• 至少5年市场研究分析师经验。

[WORKING HOURS]

工作时间

09:00-18:00 Monday to Friday (Full-Time)

周一至周五（全职）

[SALARY]

薪资

To be discussed

面议

[LOCATION]

Room 1405, No. 88 North Caoxi Road, Xuhui District, Shanghai

地址

上海市徐汇区漕溪北路88号1405室

[CONTACT]

[email protected]

Please express your interest by sending us an email attached with your resume and cover letter.

联系方式

[email protected]

如您感兴趣，请向我们发送电子邮件，附上您的简历和求职信