Customs Clearance Coordinator (UK)

Confidential

Remote job permanent

Posted: January 30, 2026

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Required Skills

Customs Documentation HMRC Legislation ASM Sequoia Customs Processes Communication Customer Service Liaising Data Integrity IT Skills Numeracy and Literacy Customs Procedures Tariff Classifications

Job Description

Your role will be to create customs documentation and oversee successful and correct customs clearance status of traffic.

ACCOUNTABILITIES

• Customs entries to be submitted in accordance with clients IOP, in line with current HMRC legislation, using ASM Sequoia

• Dealing with various modes of transport – Road, Sea and Air

• Dealing with a variety of commodities

• Understanding different Customs processes such as Homeuse, IP, returned goods

• Dealing with all queries quickly and efficiently

• Verifying documents received for Customs purposes are compliant and correct

• Manage own/group email inbox efficiently

• Working on multiple operating systems

• Communicating with customers directly via email and telephone

• Liaising with Customs and port authorities

• Understanding incoterms

RESPONSIBILITIES

• Preparation and processing of import/export customs declarations and clearance

• Customs import/export entry checking

• Deal with all enquiries and queries quickly and efficiently relating to customs procedures, tariff classifications, duty rates and any other documentation requirements

• Interact with customers, both face-to-face or by telephone/email in a professional and courteous manner

• Liaise with importers/exporters and others to obtain mandatory information for import and export entries

• Deal with any customs related complaints

• Maintain data integrity on all systems

• Liaise with key customs partners

• Support and advise all customers whilst ensuring the company is fully compliant with the requirements of HMRC and other relevant bodies

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