Customs Brokerage Agent

Expeditors

Calgary, AB, Canada permanent

Posted: January 22, 2026

Required Skills

Job Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Major Responsibilities: 

• Ensure accurate and timely data entry into our operating system
• Meets company standards of 52 hours training per year
• Ensure customer profiles are updated and current for assigned accounts
• Manage an allocated book of business for all customs needs.
• Navigation of the CARM Client Portal
• Follow SOPs
• Coordinate and Dispatch freight upon request
• Submit documents to CBSA
• Complete entry requirements for various entries; Standard Filing, E29B, C-Type, V-Type Etc.

Qualifications

• CCS or Intro CSS qualification is preferred
• Excellent verbal and written communication
• Experience with word processing, spreadsheets, Windows, Outlook and various PC based software
• Willingness to learn and develop the industry skills
• Sense of urgency
• Attention to detail
• Have a positive attitude and an innate desire to help people
• Desire to work in a team environment
• Work with integrity
• Maintain a professional Appearance
• Have Confidence even in the face of intense challenges
• Be curious to learn and grow
• Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary
• Be resolute and results oriented- get the job done!

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

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