Customs Broker - CSR

About JORI Logistics

JORI is a client-focused, relationship-based, family-owned company that understands our client’s Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada’s foremost importers and exporters. With offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About the Opportunity

JORI is expanding! We are currently looking for a full-time Customs Broker to join our team in Canada on a hybrid (if in Calgary) or remote work model. Reporting to the Canadian Customs Manager, you will be handling a portfolio of diverse accounts, with a focus on our international logistics and customs brokerage services. Your responsibilities include, but are not limited to:

Delivering exceptional customer service on pre-entry requirements, document review/prioritization, and customs entry creation.

Ensuring customer profiles are updated and current for assigned accounts.

Maintaining and developing positive relationships with assigned accounts.

Compiling and preparing commercial regulatory documents such as customs invoices, certificates of origin, and cargo-control documents for entry processing.

Helping create customs forms and obtain customs release of shipments.

Calculating duty and tariff payments owed on imports.

Paying, or arranging for payment of, taxes and duties on the customer's behalf.

Coordinating and confirming the release and delivery of all cargo.

About You

To qualify, you will need at least 3 years of experience as a Customs Broker, a proven track record in logistics or importing and exporting services, as well as a strong customer service and/or account management background. Due to the nature of the role, we also require a valid Driver's License. In addition, candidates with strong Customs background, skills, and experience in the following are also essential:

Harmonized System Tariff Classification

Freight, Canadian Customs, and U.S. Customs processes and procedures

Trade agreements

Import and export of goods in various industries

Customer service or account management

Designation or working toward the completion of a CCS (Certified Customs Specialist), CTCS (Certified Trade Compliance Specialist), or any professional customs designation

Cargowise or equivalent business intelligence software platforms (asset)

A positive attitude and solutions-focused customer satisfaction in a fast-paced environment

Proficient knowledge of MS Office, and CRM best practices

Most importantly, you have the willingness to learn and thrive in an environment where independence and responsibility are given without constant supervision. You are an enthusiastic problem-solver with outstanding skills in problem-solving, attention to detail, and customer service.

What We Offer

As a productive member of our team, you will be rewarded with a $50-55K annual salary, as well as a range of attractive benefits, including:

Paramedical coverage and benefits

Group insurance

Work flexibility with our hybrid work model in Calgary or fully remote if located elsewhere in Canada 

Career growth opportunities with our international portfolio

Education support and personal development programs

Reimbursement for home office equipment set up

An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!