Customer Training Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Global Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company’s solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.

Job Description

This dynamic role will be responsible for delivering North America (NA) end user training classes for service partners, employees, and customers. The person filling this role will primarily provide both technical and user instruction on various LMR, Body Worn Camera, and software solutions, with room for expansion in the future. They will also provide training recommendations with the Training Consultants during planning.

The candidate filling this role works closely with NA Training Delivery Manager, Content Managers, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of the End User Training Specialist is to ensure training delivery is provided to the students so that they are equipped to configure, use, operate and maintain their MSI solutions and products in the most effective and efficient way, driving student satisfaction and a strong relationship with all training audiences.

This position is remote work and can be located anywhere in the contiguous United States, depending on experience.  

Key responsibilities include, but are not limited to:

• Training material creation and development

• Training delivery, development, administration, planning, and execution of training events

• Measure knowledge transfer and training effectiveness

• Demonstrates strong instructional skills, is detail-oriented, is adept at multitasking and willing to travel to multiple locations across North America.

• Regularly interact and build lasting relationships with Service Partners, Public Safety/First Responder customers, and internal product/solution teams to further enhance current and future training strategies

• Ability to work independently on assigned projects

• Prioritize the work to ensure the accurate and timely execution of deliverables.

• Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy

• Manage all hardware, software, classroom, and lab equipment expectations required to deliver training in a classroom setting

• Travel requirements: 50%-75%, with domestic and occasional international travel requirements to meet business needs

A successful candidate will have well-rounded combination of the following:

• Prior experience in Professional Commercial Radio (PCR) or Land Mobile Radio (LMR) and console software

• Prior teaching or instructor experience

• Strong interpersonal and communication skills

• Working knowledge of Motorola Solutions Technology

• Training Certificate from a professional certifying body

• Working Knowledge of business programs such as Google Slides, Sheets, Gmail and other G-Suite related tools. Microsoft PowerPoint, Word, Excel and other related products.

• Passport or ability to obtain one within first 90 days of employment

• Experience in training and/or teaching

Target Base Salary Range: $75,000 - $95,000  USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Basic Qualifications:

• High school diploma/GED

• Public Safety experience, sworn or non-sworn,  using Public Safety Communications Equipment

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.