Customer Training Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

Working the Tekmetric Way

At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together.

We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here.

We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders.

Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you.

Where We Work: At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

What You’ll Do

We are looking for a dynamic Customer Training Manager to serve as the face of our education program. In this role, you will be a strategic partner to our shops, leveraging your deep product knowledge to help them to get measurable business results. Whether you are hosting a deep-dive webinar, leading a high-energy session at a national trade show, or traveling to provide hands-on training at a customer’s site, you will be the primary catalyst for user adoption and excellence.

You will be responsible for:

• Leading and guiding group learning sessions, transferring knowledge and skills to participants

• Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics

• Becoming a subject matter expert on the product and its functionality

• Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration

• Adapting content delivery to meet participant needs.

• Assessing learning outcomes, providing feedback, and reinforcement

• Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand)

• Building out trade show sessions and expectations

• Traveling to trade shows to help educate and train on best practices

• Hosting webinars

• Building out long-term needs for structure at in-person trainings

This is an exciting and rewarding role for anyone who wants to develop or kick-start their career in educational training and knowledge building! There are many opportunities for career development and progression.

What You’ll Bring

• Ability to travel as needed to client or employee training locations (up to 75% travel within a given month, depending on customer demand)

• Minimum 1 year of experience in a customer-facing role (experience with a SaaS company or Automotive Industry expertise is preferred)

• A self-starter attitude with solid organizational and communication skills, with attention to detail

• A high level of energy, drive, enthusiasm, initiative, commitment, punctuality, and professionalism

• Great interpersonal skills with a problem-solver mentality

• Understand basic financial and accounting concepts with a business mindset

• Strong empathy for customers AND passion for growth

• Experience with following defined processes using CRM (Salesforce is a plus)

• A strong aptitude for quickly building rapport with team members and customers

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work

• Competitive base salaries that reflect your value.

• Generous Paid Time Off, because we know you do your best work when you're well-rested.

• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.

• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.

• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.

• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.

• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.

• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.

• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.