Customer Technical Services Analyst I - Danish Speaker

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Customer Technical Services Analyst I - Danish Speaker

Job Title: Customer Technical Services Analyst I
Department: Customer Technical Services, Denmark

About the Role
Customer Technical Services supports customers on Account to Account products in the domestic market, including Betalingsservice, Leverandørservice, and Overførselsservice.
As a Customer Technical Services Analyst I, you will join an open, collaborative, and highly skilled team in a professional and supportive working environment. The role is customer facing and requires a genuine passion for customer interaction, technical understanding, and structured case handling.
You will be responsible for supporting both existing and new customers throughout onboarding, testing, and ongoing technical support, while ensuring a best in class customer experience.

Primary Responsibilities
• Deliver best in class technical customer support on payment solutions
• Handle customer inquiries and cases via phone, email, and digital channels
• Provide consultancy and guidance on optimal use of our payment technologies
• Act as a trusted advisor during customer onboarding and implementation
• Support customers with technical testing and troubleshooting
• Contribute to testing and consulting on new services and solutions
• Participate in meetings with customers and external stakeholders
• Actively contribute to team performance through engagement, collaboration, and knowledge sharing
• Support the update and optimization of internal processes

Competence & Experience
• Financial education or equivalent relevant work experience
• Minimum 5 years of documented experience within customer service
• Strong experience in direct customer dialogue – you genuinely enjoy talking to customers and building relationships
• Experience supporting payment solutions or similar technical services
• Proven experience with case handling via phone, email, and digital channels
• Excellent communication skills in Danish and English, both written and spoken
• Strong understanding of customer needs and ability to deliver a high quality customer experience
• Experience contributing to and following optimized internal processes
• Excellent IT skills and confidence working in technical environments

Personal Profile
• Customer centric with a professional and calm approach
• Service minded, solution oriented, and structured
• Comfortable handling complex customer cases
• A strong team player who contributes positively to a collaborative culture

* Please include a personal statement in Danish, you are also welcome to submit a Danish-language CV*

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.