Customer Systems Integrator

Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

You can be part of the takeoff of a fast-growing business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. Come join our Data Center Engineering Team and work on one of the most advanced 3D-NAND and SSD technology portfolios in the world. As the global leader in the semiconductor industry, Solidigm possesses many industry-leading SSD technologies including the most capable Quadruple Level Cell (QLC) NAND Flash products.

In this position you will join a fast-paced team focused on technical Customer Engagement and System Integration for Solidigm Solid State Drives (SSD). You will lead the Data Center Engineering Engagement for a specific Customer, collaborating with cross-functional stakeholders to drive requirements, develop deep understanding of Customer systems and use cases, as well as coordination of technical support. The role also offers regular opportunities to collaborate with colleagues across disciplines and geographies.

As a Customer System Integrator, regular responsibilities include, but are not limited to

• To partner with Product Development Teams, Marketing leaders, Product Validation, Firmware Engineering and Quality & Reliability teams to understand and refine customer requirements in order to accurately deliver the defined NAND SSD product.
• To drive technical gap analysis on Customer Requirements. Providing updates to Product Requirements and negotiating waivers and long-term improvement plans.
• To represent Data Center Engineering, participate in, and/or assist Solidigm Marketing organization with technical customer engagements, as required.
• Primary cross-discipline technical lead for providing updates on Customer and Qualification issues across their integrated products.
• To contribute to technical cross-functional forums throughout the SSD development process/life cycle for setting product-level technical direction and addressing cross-functional technical issues.
• To own and/or drive the debug of top product/system level issues affecting Customer deliverables.
• To be the quality gatekeeper for all Customer deliverables and/or checklists towards Customer milestones and eventually completion of Product Qualification.

The ideal candidate should

• Be able to demonstrate problem solving and troubleshooting skills
• Have excellent verbal, written, and documentation skills
• Be Self-motivated, take initiative, and to work independently or in a team environment.
• Be able to collaborate with Engineers across multiple disciplines.
• Have deep awareness of the specific Customer’s technology roadmap in order to negotiate win-win solutions.

Minimum Qualifications:

• Bachelor's degree with at least 5 yrs of experience
• Degree should be in Electrical Engineering, Computer Engineering, Computer Science or a related discipline.
• System level experience spanning H/W and S/W domains is highly desired.
• 1 years’ experience in Customer-facing roles

Preferred Qualifications:

• Knowledge of Solid-State Drives (SSDs).
• Data collection and analysis of system level Power and Performance.
• Experience with bench test equipment, O-scope, analyzers, others.
• System level validation/debug and/or failure analysis.
• Experience with NVMe-based SSDs (including Architectural and Firmware algorithm knowledge as well as experience in debugging system-level issues related to NVMe/PCIe SSDs) is a big plus.

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