Customer Support Trainee

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Care team serves as a centralized point of contact for Motorola Solutions. This team provides multilingual support via call, chat, and email to prospects, customers, and partners in English, German, French, Italian, Spanish, Polish, and Ukrainian.

Customer Care is an integral component of the Centralized Managed & Support Operations (CMSO), collaborating closely with Technical Support, Repair, Marketing, and Channel Sales & Operations.

Job Description

As a Customer Support Trainee in the Partner&Portal team, your responsibilities will include:

• Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners. The primary focus areas are inquiries from PartnerEmpower members and portal issues.

• Triaging cases and collaborating with various internal stakeholders.

• Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.

• Serving as the primary point of contact for partners in the EMEA region.

• Liaising with the Channel Operations and other relevant stakeholders to address inquiries related to the PartnerEmpower program.

• Educating partners on self-services features available on our portals  and writing knowledge articles to promote utilizing these self-services features.

• Identifying, researching, and resolving portal issues using the internal knowledge base.

• Cooperating with the IT department to address and resolve technical issues affecting partner portals.

• Continuously develop your own knowledge on case resolution.

• Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.

• Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.

Basic Requirements

• Proficiency in both written and spoken German and English is required.

• Demonstrated critical thinking abilities and a strong focus on problem-solving.

• Exceptional communication skills, encompassing both verbal and written forms, including active listening and the capacity to influence.

• Maintenance of a composed and confident demeanor, with the ability to perform effectively under pressure, both independently and collaboratively within a team.

• A high degree of self-motivation and a strong commitment to achieving success.

• Meticulous attention to detail, a proactive approach, and a capacity for innovative, unconventional thinking. 

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.