Customer Support Technician

Customer Support Technician

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact. 

As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:

• Remotely connecting with customers to identify root causes and resolving issues.
• Diagnose failures in the software operating system and in the database.
• Identify hardware or infrastructure problems.
• Identify, solve, or escalate setting problems during a troubleshooting.
• Identify, solve, or escalate software or system problems during a troubleshooting.
• Interact directly with clients via telephone and email.
• Maintenance and troubleshooting.
• Report bugs.
• Set up and install VPN connections.

Qualifications we’re looking for.  

• Experience: • 3+ years experience in a Tier II customer facing technical support position.
• Experience with endpoints and API calls required. 

• Skills: • Knowledge in TCP / IP networks.
• Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert.
• Scripting experience required; experience with Python or Java preferred. 
• Fluent English required.
• Understanding of cloud networking fundamentals (e.g., Azure/AWS networking concepts).

• Abilities: • Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner. 
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment. 

• Education:• National Diploma in IT.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential  
• Commute benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

All your information will be kept confidential according to EEO guidelines.