Customer Support Team Leader

Cermaticom

Jakarta, Jakarta, Indonesia contract

Posted: August 28, 2025

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Quick Summary

Able to work with the team, motivate and help develop team members, and ensure customer service activities are carried out in accordance with procedures and good service procedures to meet customer satisfaction.

Required Skills

Customer Service Team Leadership Motivation Team Development Complaint Handling Service Order Processing Resolution Protocols Leadership Interpersonal Skills Shift Scheduling

Job Description

• Able to work with the team, motivate and help develop team members
• Directly responsible for customer support staff development
• Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
• Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
• Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

• Candidate must possess at least a Diploma, Bachelor's Degree, any field
• Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
• Have knowledge of customer handling & analytical skills
• Willing to work with Shift Schedule
• Have good leadership skills & motivation skills
• Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments

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