Customer Support Team Lead

We are looking for a Customer Support Team Lead to lead and structure the Locus Mobile support function while actively contributing to Level 2 technical support. This role is critical to strengthening customer satisfaction, improving support efficiency, and building a dedicated, high-performing team. You will work closely with our support and production teams in-office, supporting Locus Mobile customers in the Fire and Health segment across installations, services, and ongoing technical operations. The role is based in Sandefjord, Norway and requires on-site presence 3–5 days per week.

What You Will Do:

Lead and develop a small team (2–3 support engineers) within Locus Mobile support

Structure and improve support processes and efficiency, service quality and customer satisfaction

Conduct performance reviews, follow-ups, and team development conversations

Provide hands-on Level 2 technical support (installations, user issues, hardware configuration, software bugs)

Participate in on-call rotation

Act as a key contact for customers and occasionally visit client sites

Ensure proper documentation and reporting

Your Qualifications & Experience:

You are structured, customer-focused, trustworthy, and comfortable combining leadership with hands-on technical work.

Proven experience in a Team Lead or similar leadership role

Experience in people management (performance reviews, etc.)

Background in technical support or support engineering

Solid experience with Windows environments

Fluent in Norwegian (mandatory) and good English skills

Would be considered as an advantage:

Basic understanding of the .NET platform

Experience working with hardware devices, mobile platforms and tablets

Experience from Public safety is an advantage

Valid driver’s license

Why Join Locus at Enghouse?

Competitive salary and benefits in a role that goes beyond the office – you're saving lives.

A dynamic, innovative environment where your work directly contributes to safety and crisis response.

Opportunities for professional growth in a company that values life-saving innovations.

About Locus Solutions AS

Locus is the market leader in products and services for the transport industry in the Nordics, emergency services, security and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of decisive importance. Read more about Locus at www.locus.no

*** Locus develops and manages socially critical ICT solutions and services, which are also covered by the Patient Records Act. The candidate must therefore have a valid police certificate and be suitable for security clearance and authorization ***

About Enghouse Systems Limited

In 2013, Locus Solutions AS was acquired by Canadian Enghouse Systems, which is listed on the Toronto stock exchange TSX: ESL. Enghouse Systems Limited is a Canadian software and service company, established in 1984. Their head office is in Markham, Toronto. Enghouse covers three divisions: Enghouse Interactive, Enghouse Networks and Enghouse Transportation, which specialize in comprehensive communication solutions. For more information, see our website - https://www.enghouse.com/

Enghouse Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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