Customer Support Team Lead (English-Speaking)

Neo Group

Vietnam Remote permanent

Posted: July 23, 2025

Required Skills

Job Description

We're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you!

Main task is to manage English-speaking team members and control + improve the quality of conversations with the customers via the mail channels (chat + email + call)

Your Role:

🌟 Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.

📞 Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

📝 Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution.

🔍 Identify trends and areas for improvement in customer service processes.

🎯 Collaborate with other departments to ensure a seamless customer experience.

🌐 Assist in the development and implementation of customer support strategies.

Requirements:
• Working experience in Customer Support/ Service / Call Center
• Understanding the key metrics for a customer support team (team and personal metrics): CSAT, SLA, FRT + NRT, HT, NPS and so on.
• Familiarity with tools such as Intercom, Slack, Google Workspace
• Excellent writing and speaking skills (English)
• Strong understanding of customer service operations, including ticketing systems, live chat, email, and phone support
• Analytical mindset with the ability to interpret СS performance metrics and implement improvements
• Strong problem-solving skills and the ability to handle escalations professionally
• Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus)

Preferred Qualifications (not mandatory):

• Experience working with global teams across different time zones

Benefits:
• Remote work opportunity.
• Flexible working schedule.
• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.