Customer Support Specialist

What you'll do:
We are looking for a skilled Customer Support Specialist to provide first and second level troubleshooting, incident resolution, and guidance on regulatory aspects of our solutions. This role requires strong analytical and problem-solving skills. Experience in regulatory and / or financial reporting is a plus. The successful candidate will work closely with customers, product teams, and internal stakeholders to ensure timely issue resolution, knowledge sharing, and continuous improvement of support processes. 
 
Key Responsibilities 

Business and Functional Troubleshooting 
• Provide expert support for our regulatory reporting products resolving client inquiries.
• Provide expert support for our regulatory reporting products resolving client inquiries.
• Analyze and resolve functional issues by reviewing business rules and configurations.
• Investigate discrepancies in regulatory calculations and collaborate with product/R&D teams to find the best solution for customers.
• Collaborate with technical teams to ensure functional issues are addressed effectivel

Customer Support Operations 
• Manage and resolve customer inquiries related to the functional use of the product, ensuring adherence to SLAs. 
• Guide customers on best practices for data mapping, report generation, and compliance validation.
• Collaborate with engineering teams to escalate and resolve critical client issues.
• Provide feedback to product teams on recurring functional issues and enhancement requests.

Why we should decide on you:
• Bachelor’s degree in finance, Business Administration, Economics, or a related field, or equivalent experience. 
• Experience in functional support, regulatory reporting, or financial software solutions. 
• Knowledges on regulatory frameworks (FinRep, CoRep, Basel, IFRS, Local Regulatory Reporting) or French tax regulation is a plus.
• Experience working with financial reporting software and understanding business workflows is a plus. 
• Analytical skills to troubleshoot functional issues and work with cross-functional teams to resolve them. 
• Excellent written and verbal communication skills in French and English. 
• Experience in a global, multi-time-zone environment is a plus

Key Skills & Attributes 
• Problem Solving & Analysis: Ability to diagnose and resolve business and functional issues effectively.
• Customer Relationship Management: Strong ability to act as a trusted advisor for customers.
• Time Management & Prioritization: Ability to manage multiple priorities and escalations effectively.
• Collaboration & Communication: Ability to work cross-functionally with product, engineering, and other internal teams.
• Learning Agility: Willingness to stay up to date with changing regulatory requirements.

Why you should decide on us:
• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
• Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interest ? Apply now https://www.regnology.net/en/careers/

 Role ID: CS_2025_45