Customer Support Specialist

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,500 customers including startups like Linear, Runway, Fathom, and Roam.

Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 About the role

We're seeking a Customer Support Specialist who can confidently handle complex financial and equity-related inquiries while delivering exceptional customer experiences. The ideal candidate combines technical aptitude with strong communication skills, able to simplify complex cap table and equity concepts for founders and startup teams. You'll thrive in our remote-first, high-growth environment if you're passionate about helping founders and startups succeed.

🛠 What you'll do

• Effectively and efficiently resolve customer inquiries via email, phone, and chat

• Create well-articulated, personalized responses for a variety of customer requests

• Triage incoming requests and spot trends in customer issues to share with the rest of the team

• Identify, reproduce, and report bugs for the engineering and product team

• Understand and respond to support metrics and drives for improvement

• Document and create assets to support the customer’s understanding of the product

• Coverage for 9:00 AM – 5:00 PM Pacific Standard Time

🙌 What you bring

• 2+ years of experience working in customer support

• Feel confident working with tickets that deal with financial issues, equity, and cap table management systems, or other problems of a fairly technical nature

• Ability to communicate technical issues in a simple, user-friendly manner

• Passionate about delivering a positive customer experience

• Empathy and tact when working with customer issues under pressure

✨ Why work at Pulley?

• We’ve moved beyond early-stage uncertainty - Our product has traction and we’re building on a solid foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.

• Make it easier for anyone to start a company - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity should be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one.

• Work with a high-performing and passionate team - We value the concept of stunning colleagues and we’re thoughtful about creating a team that is excited about building a great company together. Here are our operating principles:

• Principles over playbooks - Understand why strategies succeed or fail by asking questions. When you know the ‘why’, you can adapt, innovate, and find new paths to success.

• Momentum over speed - Find the best path to deliver value. Build momentum to balance the short term wins vs longer term success.

• Good taste over data - Take bold bets and trust your instincts to find the unlikely bet.

• Ideas over egos - Let the best idea win, no matter where it comes from. Cultivate an environment where everyone feels empowered to speak up.

• Gladiator over spectator - Execute; don’t just critique or ideate. You’re the one putting in the work, sweating the details, and driving for results.

• Conviction over consensus - Have the courage to back your ideas strongly, even when they defy the status quo. Disagree and commit.

• Proactive over passive - Drive your own clarity and pull for context. Ask questions, dig deeper, and grasp the full picture.

💚 Benefits

• Competitive salary and equity

• Medical, Dental, and Vision insurance

• Unlimited PTO + Winter holiday break

• Parental leave

• Generous stipends for WFH, learning, wellness, and AI tools

• 401(k) match (US) / Pension match (Canada)

💰 Compensation

• Annual Salary Range: $50,000k - $65,000k USD

The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.