Customer Support Specialist (RC) (Pooling)
Confidential
Posted: March 27, 2026
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Quick Summary
Managing customer queries by responding to calls from clients of Stealth Monitoring.
Required Skills
Job Description
ECAM is looking for talented individuals like you! Be the next Customer Support Specialist.
Customer Support Specialist will be responsible for Entry Management for English sites by answering calls, checking the cameras and granting access.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
Managing customer queries by responding to calls from clients of Stealth Monitoring.
Building basic reporting to help track, manage, and improve our efficiency and effectiveness across our communications.
May be required to work in one or multiple work queues/skill sets over various customer contact channels, systems and tools, according to the business needs.
Delivers at high performance level of response and resolution time, first-contact-resolution and customer satisfaction.
Maintain an up-to-date knowledge of, and adherence to, standard operating procedures.
Escalates issues to the appropriate departments for higher levels of support.
Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time.
Perform other duties as assigned
Qualifications:
Willing to work onsite in Ortigas Centre, Pasig City.
Open to work during evenings, weekends, and holidays
2 years of experience
Previous experience in a customer service setting, preferably in BPO and North American clients.
Willingness to learn new technologies in CCTV monitoring
Always remain alert during working hours
Ability to sit for long period of time while carrying out monitoring duties
Ability to respond quickly and decisively to potential security situations
Excellent team player
Flexible in assuming assigned shifts
Computer literate and excellent knowledge/willingness to learn of video monitoring softward
Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation, and evolution of surveillance technology.