Customer Support Specialist (Polish-Speaking)

Full-time | Remote | Includes Weekend Coverage

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About Us
At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded professionals. Our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

About the Company You’ll Be Working With
You’ll be joining an innovative, high-growth European beverage brand that is disrupting the soft drink industry. They are a mission-driven D2C leader focused on "Better-for-you" lifestyle products, combining scientific innovation with a vibrant community culture. With a massive presence on social media and a focus on sustainability, they are currently launching and scaling their presence within the Polish market.

The Role

We are looking for a high-energy Polish-Speaking Customer Support Specialist who acts as a "Problem Solver & Happiness Manager." In this role, you will be the primary point of contact for the Polish community, ensuring a seamless experience from order to delivery.

Because this market requires consistent engagement, this role includes scheduled weekend coverage. You must be a proactive communicator who enjoys the challenge of a fast-paced startup environment and is comfortable scaling your availability during busy product launch periods.

Key Responsibilities

• Handle customer inquiries in Polish via email and social media platforms, maintaining a fast, empathetic, and authentic brand voice.

• Manage order processing, shipment tracking, and returns using Gorgias and Shopify.

• Weekend Support: Provide dedicated coverage on weekends to ensure the Polish community receives timely assistance.

• Act as a brand ambassador by engaging with customers and turning inquiries into positive brand moments.

• Scale availability (up to 40 hours) during high-demand periods such as product launches or marketing "spikes."

Ideal Candidate

• Native or professional-level fluency in Polish (C2) with exceptional written communication skills.

• 1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.

• Must be able to commit to 30–40 hours per week.

• Ability and willingness to work weekends as part of your standard weekly schedule.

• Able to solve problems creatively and work independently in a remote environment.

Your Benefits

• Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets.

• Flexible Remote Work: Benefit from a fully remote position with a flexible hour structure (30–40 hours per week).

• Learning & Development: Access opportunities to build your skills in a hyper-growth startup environment.

• Supportive Environment: Be part of an inclusive, high-performing culture that values your unique perspective.