Customer Support Specialist

CXM Direct LLC

Hanoi, Hanoi, Vietnam permanent

Posted: March 10, 2026

Job Description

About CXM

Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide.

Role Overview

The Customer Support Executive is responsible for delivering a reliable client experience across the company’s trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services.

Key Responsibilities

· Manage and respond to client inquiries via live chat, email, and client portal

· Provide accurate and timely support in line with defined service standards

· Perform KYC procedures and ensure accurate processing of trading account information in the CRM system

· Coordinate with internal departments as required

· Follow up to ensure client issues are fully resolved

· Adhere to internal operating procedures and company policies

Requirements:
Requirements

· Proven experience in customer support or client service

· Knowledge or experience in Forex or financial markets is an advantage

· Strong written communication skills in both English and Vietnamese

· Proficiency in Microsoft Office including Word, Excel, and Outlook

· Strong problem-solving skills and attention to detail

· Ability to work under pressure and meet deadlines

· Flexible to work rotating shifts including morning and evening shifts

Benefits:
Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment

Leaves

Medical

Gym Allowance

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