Customer Support Specialist (Full Remote - Philippines)

Our Vision & Products

🚀 EverAI — Building the Future of AI Companionship

One of the Top 15 Largest & Fastest-Growing AI Companies in the World

50 Million Users in 2 years — Help Us Reach 100M first, 500M next

At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.

Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.

And we’re only just getting started!

Our Team

We are an enthusiastic, passionate and hardworking team of ≈ 75 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.

Alexis Soulopoulos [CEO]

• 10+ years in Tech Executive Leadership

• Co-Founder Mad Paws Holdings (from 0 to IPO)

• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23

Michael Monin [Co-founder & CTO]

• 10+ years as CTO / COO (web2/web3), 1+ year in AI/LLM

• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)

Thomas Lacroix [Co-founder & CMO]

• 8+ years in Customer Acquisition & E-commerce Growth

• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)

Maruša Fasano [CFO/Legal]

• 25+ years in Finance, Strategy, M&A

• Ex-CFO/M&A @Curatible (exited to Blackstone)

• Ex-President of the Board @SotremoSA (exited)

• Co-founder/CFO @SoftOne (exited)

Your Role

As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, providing timely and effective resolutions

• Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services

• Provide customer support via email, Discord, and eventually other channels (e.g., live chat)

• Educate customers on product features, troubleshoot issues, and make tailored recommendations

• Monitor customer engagement and proactively address concerns to enhance the user experience

• Collect, record, and communicate customer feedback and insights to the internal team

• Adapt to shifting schedules and coverage needs as the team grows

• Engage in continuous learning and professional development to enhance customer success skills

• Consistently meet performance targets set by the Leadership team to align with the company's vision

Your Qualifications

Hard Skills

• Prior experience in customer support, community management, or a similar role

• Ability to provide effective troubleshooting and problem resolution

• Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.)

Soft Skills

🗣 Strong communication & collaborative skills (perfectly fluent in English)

🎯 Goal-oriented, ownership and commitment

⚡️ Doer mindset - we are moving fast and need people who can balance execution, planning, and strategy

🧢 Humble - willing to learn, open to feedback

🍭 #NSFW - Comfortable providing support for products based on uncensored models and content

Why EverAI?

📈 Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond

🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it

🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance

🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship

👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity

🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale

What We Offer

✍️ Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact
📍 Work From Anywhere: Fully remote. Choose the environment where you do your best work
🏝️ Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset
👨‍👩‍👧‍👦 Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
❤️‍🩹 Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses + unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available for up to three family members)
🏢 Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected
📚 Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications
💻 Equipment: Company laptop provided + monitor budget up to 250 USD for your workspace setup
⚡ AI Tools Access: Premium access to ChatGPT, Cursor, Hugging Face, and others, to power your ideas and workflows

🎯 Top Tier Talent Is Our Multiplier

We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.

We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.

If that’s you — reach out and apply!

💡 External Referral Program

Know someone who could be a great fit for this role? You can refer them through the EverAI External Referral Program and earn a bonus of up to 2,500 USD if they’re hired. Submit a referral here.