Customer Support Specialist (French Bilingual)

Confidential

Pasig, PH, Metro Manila permanent

Posted: January 30, 2026

Required Skills

Job Description

ECAM is looking for talented individuals like you! Be the next Customer Support Specialist (French Bilingual).

Customer Support Specialist (French Bilingual) will be responsible for Entry Management for both English and French sites by answering calls, checking the cameras and granting access.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Check Emails/Voicemails

Respond to Emails/Phone Calls

Gather details for incidents

Enter incidents onto Queue Systems (Airtable/Stealth Hub)

Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)

Update AE/AC/Clients

Inform other departments of issues related to cameras/recordings

Send final investigation details to AE/AC/QA/Client

Qualifications:

2 years of experience

Native French speaker.

Previous experience in a customer service setting, preferably in BPO and North America clients.

Willingness to learn new technologies in CCTV monitoring

Always remain alert during working hours

Ability to sit for long period while carrying out monitoring duties

Ability to respond quickly and decisively to potential security situations

Excellent team player

Flexible in assuming assigned shifts

Computer literate and excellent knowledge/willingness to learn of video monitoring software

Highly detail-oriented to ensure that all work performed is of the highest quality and meets all defined protocols

Open to work during evenings, weekends, and holidays

Willing to work onsite in Ortigas Centre, Pasig City.

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

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