Customer Support Specialist - Financial Risk Management

What you'll do:
We are seeking an experienced and proactive professional to join our team and play a key role in supporting customers using our Risk Management application. In this position, you will independently manage complex functional issues, collaborate closely with product development and professional services teams, and contribute to continuous improvement initiatives across the support lifecycle.
This role is ideal for professionals with strong analytical skills and solid knowledge of financial markets, risk management concepts, and troubleshooting methodologies. You will leverage your expertise to provide high-quality customer support and influence product enhancement decisions.

Key Responsibilities

Business and Functional Troubleshooting
• First and second line functional support for banking clients, analyzing complex issues related to credit risk, market risk, liquidity risk, and valuations.
• Act as a subject matter expert for non-defect functional inquiries, assisting clients with configuration, data interpretation, and functional usage aligned with banking processes.
• Identify root causes of defects and provide a clear summary to the development team when reporting the defects, including expected outcome after correction where possible.
• Collaborate with product and professional services teams to ensure comprehensive issue resolution.

Global Incident Handling:
• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:
• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal and external knowledge base content and client-facing documentation.
• Mentor and support junior analysts, providing coaching, technical insight, and best practices for issue resolution.

Why we should decide on you:
Qualifications
• Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Statistics, Computer Science, or a related field.
• Additional training or certifications in banking or risk management (e.g., FRM, CFA, PRM) are an advantage.
• Ideally 0-4 years of experience in product support, business analysis or working with financial software solutions.
• Strong analytical background with demonstrated experience in banking, financial risk management, or financial technology.
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products.
• Knowledge of risk measurement methodologies (e.g., PD/LGD/EAD modeling, VaR, expected loss, stress testing).
• Experience interpreting financial data and market metrics used by banks.
• Advanced Excel skills for modeling, reporting, and analysis.
• Excellent communication skills in English, both written and verbal.
• Experience with agile methods (Scrum) is a plus.
• Familiarity with Java/Python or other programming concepts is a plus, especially in the context of troubleshooting.
• Willingness to participate in on-call or weekend coverage as part of a global rotation.

Key Attributes
• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.
• Able to explain complex financial and risk concepts to both technical and non-technical stakeholders.

Why you should decide on us:
• Market Leadership: Join a global leader where our agile culture and innovative spirit allow you to shape the future of financial stability.
• International Scope: Take ownership of high-profile international projects and benefit from our global internal mobility initiatives.
• Growth & Mentorship: Access a wide range of our technical and functional training opportunities.
• Culture of Inclusion: We foster a supportive, transparent atmosphere with frequent team events and a commitment to diversity.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview! 
 Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity. 

Are you interested? Apply now! 
https://www.regnology.net

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