Customer Support Specialist (Customer Support Management)

Customer Support Specialist (Customer Support Management)

Company:

Boeing Distribution Services III Limited

Boeing is looking for Customer Support Specialist based in Burgess Hill, UK

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.

• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.

• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.

• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.

• Performs research in Cardex (ERP) to potentially resolve order issues.

• Reviews and actions open orders that are pending resolution.

• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.

• Monitors / Expedites orders with high complexity and urgency.

• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions

• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.

• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

• 2-4 years of related work experience

• Experience in Program Management and/or Customer Support

• Experience in a warehouse environment

• Strong problem-solving skills

• Excellent communication skills, both written and verbal

• Ability to work in a very fast-faced environment with a high degree of accuracy

• Ability to effectively multi-task

• Ability to manage multiple and competing priorities

• Excellent communication skills, both written and verbal

Employer will not sponsor applicants for employment visa status.

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)