Customer Support Representative

Rideonewheel

Santa Cruz, California permanent

Posted: March 3, 2026

Required Skills

Job Description

Ready to join a fast-paced team of Customer Support elites? Future Motion is looking for a friendly, detail-oriented team player to join our ranks in supporting Onewheel and Antic bikes products! The ideal candidate needs to have excellent written and verbal communication skills, is great at multi-tasking and can handle a fast-paced environment. Along the way, you will learn how to handle Technical Support inquiries and troubleshoot the next generation of electric Onewheel boards and Antic Bikes! You will learn first-hand how our boards operate and are powering the future of mobility!

Enjoy the benefit of being able to always have a board and participate in weekly group rides along the many bike paths and trails near our Santa Cruz Headquarters, located walking distance from the beautiful Santa Cruz coastline!

Responibilities::
• Answer customers over the phone and email via a ticketing system
• Provide assistance with ecommerce related issues: returns/refunds, shipments, presales inquiries
• Investigate and follow up on damaged or missing package claims
• Help customers place successful orders through Onewheel.com or Anticbikes.com or provide directions on how to find Onewheel products at local authorized dealers
• Troubleshoot and resolve basic technical issues on our products
• Build lasting and meaningful relationships with our customers
• Collaborate with cross functional departments on resolutions
• Maintain an upbeat, energetic, and professional demeanor with all customers
• Represent the brand with integrity, a passion for learning, and pride!
• Additional responsibilities as set forth by management

Qualifications::
• Bachelor’s degree
• 4+ years of Customer Service industry experience (Hotel, Retail, Food Service, Call Center, etc)
• Experience in a ticketing-based CRM system is a plus
• Familiarity in board sports
• Technical proficiency in Mac OS, Google Workplace Suite, Android and iOS applications
• Minimum typing speed of 50 Words Per Minute

Skills required:
• Keen attention to detail
• Positive communication
• Critical thinking
• Creative problem solving
• Empathy
• Patience
• Multi-tasking
• Prioritization

Work Setting:
In-Person

Schedule:
Monday-Friday 9am-6pm (Full-Time)
1 hour lunch

Benefits:
401(K) Matching 4%
Health Insurance, Full Coverage, $0 deductible
Dental Insurance
Vision Insurance
Paid Time Off
Employee discounts
Board and Bike Loners

Come Join us! We are in the business of making the future rad!

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.