Customer Support Representative

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's exciting about the role

This role offers the opportunity to work hands-on with customers and technology in a dynamic, field-based environment. You’ll be at the center of customer support and terminal deployment, combining technical problem-solving with customer interaction. It’s a great fit for someone who enjoys variety, teamwork, and learning new systems while making a direct impact on customer satisfaction.

Key Responsibilities

• Provide customer support for terminal deployment and ongoing usage

• Perform on-field service activities, including troubleshooting and repairs

• Manage repair shipments and coordinate returns and replacements

• Order, configure, and maintain terminals as required

• Handle general administrative tasks related to terminals and customer records

• Maintain accurate and up-to-date customer and asset information

Skills and Experience We Desire

• Very strong teamwork and interpersonal skills

• Excellent communication skills, both over the phone and via email

• Reliable time management and good timekeeping

• Strong attention to detail and accuracy

• Effective problem-solving abilities

• Fast learner with the ability to adapt quickly to change

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.