Customer Support Representative

Confidential

Madison, Wisconsin permanent

Posted: January 30, 2026

Job Description

On-site customer-facing position for a motivated, positive individual to work as an aviation customer service/concierge. Wisconsin Aviation is a full-service FBO providing support to our customers in the exciting field of general aviation/private air travel. This front desk position welcomes customers and visitors with a smile! As a front desk professional you will provide a wide breadth of services to internal and external customers. We service public and private customers and expect our employees to deliver a high-level of customer support.

Minimum 1 year working experience as a customer-facing associate. Aviation working knowledge or experience preferred, however will train dedicated persons. Our operations are 24/7 and your shift will include one weekend day and some holiday availability. Shifts are typically 6am-2pm; 2pm-10pm and 10pm-6am. First and second shift positions are currently available. Salary commensurates with experience. Benefits and PTO are offered for FT >35 hrs, including flight training discounts. PT employees have limited benefits offered.

If you are proactive and customer-oriented, we’d be delighted to meet you!

Location: Madison, WI (MSN)

Our focus is on delivering the best possible customer service

Not a VISA sponsor, nor able to employ anyone not authorized for unrestricted employment within the U.S.

Wisconsin Aviation is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, marital or veteran status, or any other legally protected status.

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