CUSTOMER SUPPORT REPRESENTATIVE FULL TIME

TalkNMore Communications is a call center call center located in Kos, Greece. We provide call center services customized to fit the needs of our clients. We integrate personal integrity and a strong commitment to the values of service in everything we do – inside and out.

It’s our goal every day to combine an entrepreneurial spirit and innovative thinking to support our clients. Giving back to our clients, our associates, and the communities where we live and do business is an idea we take very seriously

Answer incoming calls from customers to process applications, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Essential Functions: 

o Professionally answer inbound phone calls and respond to customer request for assistance. 
o Respond to customer inquiries 
o Data Entry with product and service information 
o Research required information using available resources 
o Provide customers with product and service information 
o Process applications 
o Route calls to appropriate resource 
o Follow up customer calls where necessary 
o Up sell products and services. 
o Identify, research, and resolve customer issues 
o Analyze, evaluate, and solve problems 
o Extensive Computer use and typing 
o Provide positive attitude and professionalism at all times. 
o Accept constructive criticism and open mind during Quality Training sessions. 
o Comply with all performance standards, conduct guidelines, safety and security policies, company procedures and metrics 
o Provide feedback to improve processes 
o Other duties as assigned

Education and Experience Required: 

o High School Diploma or G.E.D 
o six months or more customer service experience (preferred)

Job Knowledge and Skills required: 
o Ability to use a computer 
o Typing Skills (Typing test will be administered before interview) 
o General banking knowledge 
o Some Research skills required 
o Shift work/Saturday work required 
o OT required during peak seasons 
o Ability to work in a fast paced, ever changing environment 
o Ability to work in a multi-cultural environment 
o Excellent verbal and written communication skills 
o Excellent listening skills 
o Problem analysis 
o Problem solving 
o Customer service oriented 
o Organizational and multi-tasking skills 
o Strong attention to detail 
o Sound judgment 
o Ability to maintain confidentiality and handle sensitive information 
o Team work 
o Call Center Knowledge (preferred)

Physical Demands/Work Environment: 
o Regularly required to sit, reach, bend, and move about in an office environment. 
o Some light physical effort is required.

All your information will be kept confidential according to EEO guidelines.