Customer Support Representative

Job Title: Customer Support Representative (Female)

Location: Remote
Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.

Key Responsibilities:

• Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
• Provide prompt, clear, and grammatically correct written responses to customer inquiries.
• Use Shopify to check order statuses, process returns, and resolve issues efficiently.
• Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
• Maintain organized records and data using MS Excel and other M365 tools.
• Follow directions closely while showing initiative and adaptability.
• Multitask effectively in a fast-paced, online environment.
• Learn new systems and processes quickly to continuously improve performance.

Requirements:
• Female candidate only
• Excellent English communication skills — both written and professional tone
• Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
• Strong attention to detail and ability to multitask under pressure
• Fast learner, self-motivated, and highly organized
• Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)