Customer Support Representative (CO)

About Motion

Motion is building the first end-to-end agentic work suite for everyday businesses. Unlike point solutions or bolt-on tools, Motion was built from the ground up with AI agents at the core. Our platform already powers project management, documents, sheets, calendars, meetings, knowledge, and communication — and now we’re layering in AI Employees that can autonomously execute work across all of it.

What makes us different is that our agents are natively embedded in the platform. They’re not integrations, and they’re not copilots that just suggest things — they actually complete work with full access to data, context, and workflows. In just three months, AI Employees have grown from $0 to eight-figure ARR, and we’re only getting started.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to lead. Now we’re building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity.

Motion is intense, fast, and not for everyone. We're a great place to focus, learn, and accelerate your career. If you want to work with top talent, push yourself harder than you thought possible, and help redefine how AI gets deployed in the real world, then you’ll thrive here.

Location: Colombia (Fully Remote)

Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities:

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements

• Leverage knowledge base to efficiently address common customer queries

• Identify and escalate technical issues, prioritizing customer satisfaction

• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue

• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

What We're Looking For:

• Solid written and spoken English

• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution

• Commitment to a 40-hour workweek, beginning at 12:00pm Colombia Standard Time

• Genuine enthusiasm for delivering unparalleled customer service

• An independent spirit thriving in a remote, dynamic setting

• Sharp analytical and critical thinking abilities

• Adaptability, coupled with a receptivity to feedback

• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Why You'll Love Working With Us:

• Attractive compensation with structured pay reviews every six months

• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles

• A culture that values internal growth and promotion

• A vibrant, collaborative, and innovative working atmosphere

• Respect for your time with a swift and transparent interview process

How to Apply:

If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly.

Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service.

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings. 

Helpful Links:

How Motion Operates

Motion Company Culture

https://www.usemotion.com