Customer Support Representative/Agent - German Speaking (m/w/x)

About Grover

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for motivated German-speaking Customer Support Agents, full-time, to join our talented Customer Experience team in our Berlin HQ, 3 days a week (Tuesday-Thursday).

🎯 What you will contribute:

• Build Connections: Meet our customers where they are. You’ll be the friendly human touchpoint across all our communication platforms.

• Creative Problem Solving: Handle complaints with empathy and ingenuity, turning inconvenient situations into "wow" experiences.

• Master the Grover Universe: Deep-dive into our services until you’re the go-to expert for any customer question that comes your way.

• Be the Guide: Educate users on Grover's product features and best practices - helping them live a more flexible, tech-filled life.

• Drive Change: We’re a growing team, and your voice matters. Proactively suggest and implement improvements to make our support world-class.

🤝 What you bring:

• Background: Ideally, initial experience in a customer-facing position in a dynamic setting (B2C start-ups strongly preferred).

• Interpersonal Excellence: You are a communication pro who balances empathy with efficiency.

• Precision: You solve problems with a mix of logic and attention to detail.

• Grit & Grace: You stay cool under pressure and in fast-paced environments, managing multiple priorities without breaking a sweat.

• Mission-Alignment: You’re obsessed with delivering a 5-star customer experience.

• The Language Specs: Native-level or C2 German + fluent English are essentials. Dutch or Spanish in addition? Even better.

❤️‍🔥 What you will love about us:

• Hybrid model (3 days per week at our HQ) with 15 days per year to work abroad

• BVG monthly discount to drive you everywhere in Berlin

• Mental health support with Nilo.health

• Physical health support with Urban Sports Club

• Annual learning budget of 750€

• Exclusive Grover Tech discount for you & your loved ones

• Engaging, open & dog-friendly office located in Berlin-Schöneberg with regular events

• A diverse global team of 45 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚

We are looking forward to e-meeting you! 🚀