Customer Support Officer - Chinese Speaking

Job Overview:

The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills:

Fluency in Chinese and English both verbal and written is a must.

Relevant experience background in the forex industry would be considered as an advantage

Qualifications in economics/ finance or any related is a plus

Ability to work shifts on a 24/5 hour basis

Knowledge of Meta Trader platforms is desirable

Ability to meet deadlines

Strong analytical and problem solving skills

Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment

Teamwork driven and willingness to ensure results are achieved

The successful candidate will be accountable for:

Assists customers to open trading accounts

Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments

Handles welcome calls/call-back requests

Maintains contact with existing clients to ensure high levels of client satisfaction

Provides general information regarding platforms and services offered

Handling of back office queries

Supporting clients with technical and troubleshooting issues

Dealing with customer complaints promptly and effectively

Providing support and troubleshooting on Meta Trader platforms

Liaising with all departments to resolve issues

Suggests ideas and action to develop the market

Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Forwards any issues or requests to the head of the department and/or the appropriate department

Educates the customer where applicable

Ability to work in a dynamic and multicultural environment

The successful candidate will receive:

Remuneration according to qualifications and experience

Medical Insurance Scheme

Provident Fund

13th Salary

Company’s Group Discount Scheme

Inhouse fitness room with classes

Working Permit arrangements for the employee

Modern working space at a central and convenient location of Limassol close to the highway

Friendly multinational environment

Opportunities for professional learning and growth