Customer Support (Mandarin Speaker)

Confidential

Kuala Lumpur permanent

Posted: February 25, 2026

Required Skills

Job Description

We are seeking a Customer Support (Mandarin Speaker) with a passion for providing exceptional

customer service.

Join our team in Malaysia and become part of a culture that values your contributions and nurtures your

professional growth.

Key Responsibilities:

Provide customer service to clients via live chat, phone call, and email

Keep clients updated on the status of their requests, providing clear and concise communication

Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution

Ensure compliance with market-specific regulatory requirements

Verify documents submitted by clients within specific regions while adhering to regulatory

requirements

Prepare and interpret reports and documentation

Attend company seminars to stay up to date with the company's business functions and roles

Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance

Collaborate with the BD team to develop business strategies aligned with trends & customer needs

Undertake other ad hoc tasks assigned by the manager

Requirements:

Minimum 1 year experience in Customer Service

Fluent in Mandarin & English

Customer-focused and dedicated to providing exceptional service

Strong ability to communicate effectively

Proficient in troubleshooting and multitasking

Self-motivated and reliable with a proven track record of meeting and exceeding expectations

Can-do attitude and a willingness to learn

Able to work on shift rotation

What we offer:

Competitive salary

Flexible working arrangements

Performance-based bonuses

Learning and development opportunities

Supportive, international team environment

Regular virtual and occasional in-person team event

About Us:

At TradeQuo, we are a forward thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges.

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