Customer Support Knowledge Management Strategy Project Manager

Customer Support Knowledge Management Strategy Project Manager

Description -

We are looking for a Project Manager to lead the strategy and delivery of global, high‑impact initiatives within Customer Support Knowledge Management. This role will drive large‑scale, complex transformation projects that span multiple regions, stakeholders, and business units, translating a long‑term vision into executable multi‑year roadmaps. Partnering with technical experts, executives, and external consultants, this position plays a critical role in advancing innovation, enabling scalable solutions, and strengthening delivery excellence across the organization.

• This role is responsible for delivering large-scale, complex internal projects, which often span multiple regions, and involve significant risk, ensuring adherence to established standards and protocols. The role includes effective management of project finances, maintenance of relationships with upper-level stakeholders, and overseeing a project team of over 20 individuals from diverse countries. The role fosters skill development, contributes to the refinement of project management practices, and promotes a culture of delivery excellence within the program management department.

• This role will lead strategic global projects that require aligning stakeholders, communicating across organizations, and setting up multi-year plans according to transformation vision.

• This role will work with technical experts, executives, and consultants spanning different business units and geographical locations.

Responsibilities

• Influences outcomes through strong stakeholder alignment, clear accountability models, and structured decision-making.

• Leads innovation projects focused on emerging technologies such as AI.

• Leads PoCs, Pilots, and scaling of solution projects.

• Directs the delivery of internal projects, typically encompassing large scale and complex projects, spanning single or multiple regions, presenting a high level of associated risk.

• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.

• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.

• Directs the project team, which includes both internal and external resources, typically consisting of over 20 individuals from diverse countries.

• Fosters the skill development of team members, while also providing comprehensive performance reviews and constructive development recommendations for the team.

• Contributes to setting the direction for the project management discipline within the company by refining templates, tools, and materials.

• Contributes to a culture of delivery efficiency and excellence within the program management department.

• Reviews the status of projects and budgets, while also managing schedules and preparing status reports.

• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.

• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• 7-10 years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management

• Subcontracting

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Business Planning

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"