Customer Support Executive (JLPT N1/N2)

Responsibilities:

• Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
• Handle customer inquiries, complaints, and feedback through various communication channels.
• Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to relevant teams when necessary.
• Prepare reports and analyze customer feedback to enhance service delivery.
• Participate in training and development programs to enhance product knowledge and customer support skills.
• Foster positive relationships with clients to promote loyalty and repeat business.
• Stay informed about company products, services, and industry trends to better assist customers.

Requirements:
• Language Proficiency: Fluency in Japanese with JLPT N1 or N2 certification.
• Reason: Role requires handling inquiries from Japanese-speaking customers and providing localized support tailored to their language and cultural needs.

• Diploma or degree in Business, Communications, or a related field is preferred.
• Prior experience in customer support or service-related roles.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with the ability to handle inquiries professionally.
• Proficiency in MS Office applications and customer support software.
• Excellent organizational and time management skills.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and customer needs.
• Strong problem-solving abilities.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

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