Customer Support Executive

Confidential

Cairo permanent

Posted: January 30, 2026

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Quick Summary

Customer Support Executive with strong communication skills and problem-solving abilities is required to provide excellent customer service and resolve customer issues.

Required Skills

Customer Service Communication Problem Solving Sales Customer Retention Documentation Data Analysis Prioritization Coordination Reporting

Job Description

Communicating with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & instgram) providing product and service information and resolving product and service problems.

Generating sales leads that develop into new customers

Improve customer service experience and help create engaged customers

Take ownership of customers issues and follow problems through to resolution

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Maintain an orderly workflow according to priorities

Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

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