Customer Support Executive - Airlines Industry
Two95 International Inc.
Posted: November 4, 2022
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Quick Summary
Work as a Customer Support Executive in the Airlines industry, providing 24/7 customer support to airline customers, with a focus on resolving customer queries and ensuring a high level of customer satisfaction.
Required Skills
Job Description
End to end airline operation - Work Environment - 24*7
Must have Fluency in spoken MANDARIN & ENGLISH .
Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.
24/7 Shift Rotational :
• 3 shift – Morning, Afternoon, Midnight 8 hour per shift
• 5 days in a week from Monday to Sunday
Roles & Responsibilities :
• Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
• To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
• To be able to deal with customers and meet customer requirements
Requirements:
Personal style enablers
• Should have a good standard of both Spoken and written English.
• Needs to be a team player with a positive attitude.
• Should be adaptable to change.
• Needs to display confidence and the ability to sell a given product.
• Extrovert with a customer service mind se
Benefits:
1. KPI Incentive (monthly)
2. Transport Allowance is provided
3. 18 days of Annual Leave
4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
5. Dental Coverage @ RM500 per year
6. Rewards & Recognition (Awards & Gifts)