Customer Support Engineer - Warehouse Robotics Systems

Exotec

Tokyo, Tokyo, Japan permanent

Posted: December 29, 2025

Job Description

Description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of our state-of-the-art software and high-performance hardware, Exotec's robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Your Mission
As a Customer Support Engineer – Robotics Systems (internally labelled as Maintenance Performance Engineer), you’ll be the trusted technical partner for our clients, ensuring their Exotec systems run flawlessly while driving long-term success and account growth. This role blends advanced engineering expertise with a strong customer-centric mindset.

Responsibilities
Own system performance at client sites, ensuring uptime and operational excellence.
Troubleshoot and resolve escalations from our Control Center, performing root cause analysis across software, mechanical, and electrical domains
Collaborate with clients to solve interoperability challenges and maintain strong relationships.
Plan and execute updates to software and hardware for optimal efficiency.
Coach on-site technicians and share best practices to meet performance targets.
Drive continuous improvement by proposing enhancements to maintenance processes and system reliability.
Partner with R&D and product teams to influence future innovations based on client feedback.
Support account growth by delivering exceptional service and preparing monthly performance reports that demonstrate value.

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