Customer Support Engineer- Tier 2 (Server)

Recruitment Fraud Alert

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

• Commvault does not conduct interviews by email or text.

• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at [email protected]

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Commvault is world’s most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime.

As an organization, we committed to a great work culture that embraces our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.

We are looking for a Level 2 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly Server team.

Position Responsibilities

• Working independently and in a team to come up with optimal solutions for customer problems

• Strong written and verbal communication skills

• Providing best-in-class phone based support for a variety of complex, time critical issues

• Using and sharing your knowledge of a wide range of technologies. Main focus being on Windows Server operating systems, Networks, Hardware and Application troubleshooting via event logs, acquiring process crash dumps, analyzing network packets, making registry changes, understanding Windows firewall and VSS.

• Working remotely on enterprise level customer sites and secure sites.

• Recreation of problems in an internal lab environment and ability to provide Root Cause Analysis

• Contributing to knowledge base and online forums

• Alibility to multi-task with strong time management skills

• Continuous professional development and maintaining technical expertise via training and certifications

• When you join Commvault you do far more than move companies. You become a part of the Commvault family….a group of smart, quirky and inspirational women and men who love to tinker with technology, drive innovation, push the boundaries, strive for outstanding results and have fun in the process.

• Our employees (Vaulters), often talk about our culture as inspiring, collaborative, rewarding, transparent and entrepreneurial. Commvault is a place where YOU really can be the best version of yourself.

Position Requirements

***US based position***

• Position will require working with some federal customers

• A bit of a technical whizz who loves to know and learn “how things work”

• Enjoy troubleshooting and resolving complex problems and help customers across the globe fix their issues and make their day.

• Real desire to provide extraordinary customer experience (that is why our APAC Support Team receives 98% customer satisfaction score!)

• Support, Systems Administrator or Systems Engineer background

• Advanced administration and troubleshooting skills in Windows Server environments

• Proven experience of Networking and troubleshooting connectivity, Name Resolution, and performance based issues with OS and/or hardware

• Understanding of Microsoft clustering technologies and experience with SAN Storage

• Have experience with applications such as the following:

• Microsoft SQL, 2008-2014 Installation, administration and troubleshooting, Basic SQL scripting

• Working knowledge of VMware\Hyper-V

• Microsoft Internet Information Services (IIS), Apache Tomcat

Recognized as a leader in the Gartner Magic Quadrant for Data Centre Backup and Recovery Software, our industry’s definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we’re further on the “Completeness of vision” and highest on the “ability to execute”.

Commvault offers its products through a broad array of distribution partner globally, while building upon its strong portfolio of strategic partnership with leading technology companies including Microsoft, Amazon web services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp & many others. Commvault’s global headquarter is in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA & APAC.

Commvault is an equal opportunity workplace and is affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital Status, disability, Gender identity or Veteran Status. We will not discriminate against based on such characteristic or any other status protected by laws or regulations in the location where we work.

Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.

Pay Range
$72,250—$140,300 USD

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

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