Customer Support Engineer (Level 3)

We are looking for a skilled and customer-oriented Customer Support Engineer to join our team in Ballerup, Denmark. In this role, you will play a key part in supporting and continuously improving our mission-critical software solutions used by emergency services every day. This is a role that report to the Support Manager.

Our systems help police, fire, and healthcare professionals respond faster and more effectively - ultimately saving lives and protecting valuable resources. This is a unique opportunity to contribute to the delivery and evolution of critical ICT solutions that truly make a difference.

Responsibilities:

Maintain and support the deployment of new software versions across multiple environments

Translate customer processes and requirements into functional solutions in close collaboration with developers

Provide deep technical insight into our products and architecture

Support sales activities by participating in product demonstrations for new customers

Handle complex Level 3 support and troubleshooting cases

Participate in a 24/7/365 on-call rotation

Qualifications & Experience: 

Bachelor’s or Master’s degree in Computer Science or a related field

Experience with Azure, Scrum, and DevOps practices

Strong analytical and problem-solving skills

Business understanding and ability to align technical solutions with customer needs

Excellent communication skills in Danish and English (written and verbal)

Strong collaboration skills and ability to work cross-functionally

Would be considered as an advantage:

Solid technical understanding of IT architecture

Experience within Public Safety

What We Offer:

A meaningful role contributing to solutions used by emergency services

Competitive benefits package including pension, insurance, and subsidized canteen

Modern office facilities in Ballerup

Hybrid work culture with flexibility for candidates located further from the office

High level of responsibility and autonomy

The opportunity to work in a local organization that is part of a global network

About Locus Solutions AS

Locus is the market leader in products and services for the transport industry in the Nordics, emergency services, security and assistance companies, with a common goal: To make everyday life easier for our customers, whether on the road or in the office. Here we deliver solutions where factors such as high availability, stable and efficient communication and high security are of decisive importance. Read more about Locus at www.locus.no

*** Locus develops and manages socially critical ICT solutions and services, which are also covered by the Patient Records Act. The candidate must therefore have a valid police certificate and be suitable for security clearance and authorization ***

About Enghouse Systems Limited

In 2013, Locus Solutions AS was acquired by Canadian Enghouse Systems, which is listed on the Toronto stock exchange TSX: ESL. Enghouse Systems Limited is a Canadian software and service company, established in 1984. Their head office is in Markham, Toronto. Enghouse covers three divisions: Enghouse Interactive, Enghouse Networks and Enghouse Transportation, which specialize in comprehensive communication solutions. For more information, see our website - https://www.enghouse.com/

Enghouse Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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