Customer Support Engineer (EEP25412)

Job # EEP25412

Job Title Customer Support Engineer

Office Location Brookshire, TX

Business Function/Department Power Electronic Systems / Quality & EHS

Sales Territory, if applicable

General Role Description

Provide warranty engineering, including technical and parts support, for the Technical Services team

Role Accountabilities

- Evaluate and process warranty requests, replacements, and claims, expediting as necessary

- Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

- Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

- Track monthly warranty costs for assigned business unit and report to manager

- Prepare and issue Service Advices for trouble shooting to clients and field engineers

- Maintain current safety qualifications and comply with company and client safety requirements

- Resolve supplier product failures in a timely and cost- effective manner

- Respond to client issues outside of standard business hours when necessary

- Investigate suggested field changes, report problems, and recommend solutions to the parent company

General Employee Accountabilities

- Bring full effort to bear on tasks assigned by manager

- Give manager best advice

- Give earliest notice when work cannot be delivered as specified

- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

- Comply with all Company policies, practices, and procedures and all regulations and laws

- Recommend viable improvements proactively

- Ensure effective utilization of business tools and processes

Requirements:
Minimum Qualifications

- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience

- 3 years’ experience in field engineering, customer support, development, or testing of photovoltaic inverters in field or laboratory environments

- Demonstrated knowledge of power conversion and distribution transformers

- Demonstrated presentation skills

- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

- Demonstrated continuous improvement in areas of responsibility

- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook

- Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Preferred Qualifications

- Master of science in electrical, mechanical, or related engineering field

- Proficiency in Japanese and English languages, both oral and written

- Working knowledge of ISO 9001:2015 quality management standards

- Demonstrated experience in photovoltaic inverter power generation

Link to TMEIC Corporation Americas website: https://www.tmeic.com/. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer