Customer Support Employee (m/f/d)

Your mission:
You are the first point of contact for our customers and support them with all aspects of our ticketing services.
• Answering customer inquiries: By phone, email, and chat.
• Problem solving: Providing assistance with ticket questions, prices, and event details.
• Support with changes: Assisting with cancellations, rebookings, and alternative ticket options.
• Teamwork: Collaborating with colleagues to find optimal solutions.

Your profile:
• Commercial training or comparable qualification.
• Ideally, initial experience in customer support (events/e-commerce).
• Strong customer focus and enjoyment of contact with people.
• Strong communication skills (telephone and written) and confident use of MS Office.
• Very good German skills, good English skills an advantage.
• Solution-oriented, patient, and able to work under pressure—even in stressful situations.
• A team player with an affinity for the event industry.

Why us?:
• Lunch-Meal Bonus
• Exclusive tickets for events
• Personal development
• Regular team happenings