Customer Support Coordinator

Elopak

Location not specified

Posted: December 7, 2025

Job Description

The Elopak Customer Support Coordinator is the key contact for customers working together with Sales in placing orders correctly and deliver products on time according to the customer needs.

YOUR KEY RESPONSIBILITIES

Build strong and trustful relationships with customers to ensure good communication and high-quality ordering performance.
Prepare and handle correctly processes within the production and supply segment, ensuring that the deadlines are met on time, the cases are updated and the requirements are aligned with Elopak/customer agreement.
Follow up and handle contractual terms and billing procedures, assuring that the given requirements meet the Elopak/customer agreements.
Permanent communication with suppliers (production plants and external suppliers), carriers and customers to secure correct logistics: orders in full on time.
Advise and support all activities regarding Artwork and New Designs, considering the order requirements and customer needs for the proper delivery and follow up of the services and product.

WE IMAGINE YOU BRING

Bachelor’s degree in Customer Support or similar.
At least 2-year experience in Supply chain or customer support, ideally in packaging industry.
Knoledge of SAP and Microsoft Office.
Fluent English and Spanish (French or italian is a plus).
Very good communication skills and proactivity.

WHY JOIN US

At Elopak, we give you the opportunity to make a difference. We are more than 2,700 employees operating in more than 40 countries, driven by a shared ambition to create sustainable packaging solutions that do not harm the world for future generations. Join a company where sustainability is at the core.

WE OFFER

Join a growing multinational company with an international team.
Attractive salary package and benefits.
Company mobile and laptop from your first day.
Personalized onboarding, competence development plan and regular feedback.

Open to all applicants regardless of gender.

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