Customer Support Assistant

At Elevare Branding, we believe strong brands are built through creativity, strategy, and meaningful customer experiences. Based in Lawrence, MA, our team specializes in helping businesses strengthen their presence through innovative marketing solutions, brand development, and client-focused campaigns.

We are committed to creating an environment where ambitious professionals can grow, collaborate, and bring fresh ideas to life. As we continue to expand, we are looking for a motivated and detail-oriented Marketing Agent to join our growing team.

The Customer Support Assistant will play an important role in supporting daily customer interactions and ensuring a smooth and efficient experience for clients. The ideal candidate is organized, professional, and capable of handling inquiries with confidence and accuracy while maintaining a customer-focused attitude.

Responsibilities

• Respond to customer inquiries in a professional and timely manner
• Assist clients with account information, service requests, and general support
• Maintain accurate records of customer interactions and updates
• Coordinate with internal departments to resolve customer concerns efficiently
• Provide administrative support related to customer service operations
• Help maintain a positive and welcoming experience for all clients
• Ensure company standards and communication guidelines are consistently followed

• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Professional attitude with strong attention to detail
• Ability to work effectively both independently and within a team
• Problem-solving mindset and customer-focused approach
• Basic computer proficiency and ability to learn new systems quickly
• Strong interpersonal skills and adaptability in a professional environment

• Competitive salary
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Skill development and ongoing training opportunities
• Full-time position with stable scheduling
• Modern and professional workplace environment