Customer Support Analyst

Cabify

Bogotá permanent

Posted: March 30, 2026

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Quick Summary

Analyzing customer support tickets to identify opportunities for improvement and ensuring high-quality customer service

Required Skills

Analytical Thinking Data-Driven Approach Zendesk Salesforce Talkdesk Customer Service Problem Solving Process Optimization Stakeholder Management

Job Description

🚀 Estamos buscando un(a) Customer Support Analyst

Este rol es para quienes entienden que el servicio al cliente va más allá de responder solicitudes: se trata de analizar, mejorar y generar impacto real en la experiencia del usuario.

🔎 ¿Qué harás?

• Analizar indicadores de servicio y detectar oportunidades de mejora

• Hacer seguimiento a la calidad de atención y desempeño de equipos

• Trabajar de la mano con equipos locales, transaccionales y de onboarding

• Identificar errores de sistema y proponer soluciones estructurales

• Gestionar casos en volumen, manteniendo calidad y enfoque estratégico

• Convertir datos y feedback en acciones concretas de mejora

💡 Importante:
Este no es un rol de call center tradicional. Buscamos a alguien con mirada analítica, capaz de ir más allá de la operación y aportar con propuestas que optimicen procesos y eleven la experiencia del cliente.

🤝 Lo que más valoramos:

• Excelente nivel de relacionamiento (stakeholders internos y externos)

• Capacidad de respuesta en entornos dinámicos y de alta demanda

• Pensamiento analítico y orientación a datos

• Proactividad y enfoque en soluciones

• Experiencia en herramientas como Zendesk, Salesforce, Talkdesk o similares

Si te interesa o conoces a alguien que haga fit, ¡escríbeme! ✉️

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